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Improved Access

Improved Access to GP AppointmentsTop of Form

Providing Healthcare for the Thetford and Watton area

Thetford and Watton GPs have been offered an opportunity to take part in a project to improve patient access to primary care services for their patients by working together for the benefit of their patients. Additional appointments will be available between 6.30pm and 8.00pm every weekday evening, on Saturday mornings, Sundays and Bank Holidays over the coming months. Patients registered with any participating GP Surgery within the Thetford and Watton area will be able to have an appointment at these extra clinics.

Improved Access GP Surgeries

  • Grove Surgery

  • School Lane Surgery

  • Watton Medical Practice

Improved Access to GP Appointments

Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at surgeries across Thetford and Watton area. These will be known as Improved Access Appointments. At present, additional appointments are being offered at each Practice, but later in 2018, patients will be able to book to be seen in improved access appointments at any Practice regardless of which Surgery they are registered at. These appointments can only be offered to patients registered with one of the improved access GP Surgeries.

All appointments need to be pre-booked, either in advance or on the day.

This is NOT a walk in service and does not replace the service provided by our local Minor Injuries Unit or A&E.

How to Book an Improved Access Appointment

Ring your GP Surgery as normal. Your surgery will offer you an appointment based on what is available. If you choose an Improved Access Appointment, the reception staff will tell you where the clinic is being held and the times of the available appointments. If this is convenient an appointment will be booked for you.

It is very likely the appointment will not be with your usual GP, and the health professional you see may be from another surgery. You will be asked for your consent for your medical record to be accessed by the GP you see. Information about your consultation will be entered into your record and your usual GP will be able to see this.

The reception staff will ask you for a brief indication of why you want to be seen. This is not because they are being intrusive, but in some cases it may be better for you to see your own GP or other health professional and they are simply trying to ensure the most appropriate appointment is booked for you. This is to avoid wasting your time and to allow these Improved Access appointments to be used to maximum advantage for all Thetford and Watton patients.

Who can be seen at an Improved Access Clinic

These appointments are for anyone registered at a Thetford or Watton GP Surgery. If you have already seen your own GP about a problem, or you have a long-term condition and are currently receiving treatment, it may be more appropriate for you to see your own GP who already knows about your condition and any tests/treatments you have received. Your Surgery staff will be able to advise when you book.

Consent to access your Medical Record

To treat you appropriately, the healthcare professional you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then we will not be able to see you and you will need to re-book to be seen at your own Surgery.

Attending for your Improved Access Appointment

Please arrive on time or a little early for your appointment. If you are late you will not be seen.

Further Investigations

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a Specialist at the Hospital, this will be done and your usual GP will be aware of the referral.

If you need to take medication for your condition, such as antibiotics, you will be given a paper prescription which you can then take to any Pharmacy to be fulfilled.

After your Appointment

If you have any further concerns or feel you need to be seen again, you should contact your own GP Surgery. Your first point of contact should always be your own GP Surgery who will be able to help you.


If you need to make a complaint about the Breckland Improved Access service, please do so by contacting your usual Surgery who will advise you of their complaints procedure.

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