Disability Access and Facilities
There is access for disabled people to the surgery, which is all on one level. Our surgery has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. A hearing loop is in place at the front reception desk. Please ask at reception if you require any assistant at all. There are designated disabled parking spaces in the car park. Patient toilets are located near the porch area.
The practice is able to arrange for translation services for patients who do not speak English. This can be either on the telephone, for example for booking appointments, or in person when seeing a doctor or nurse.
This service is expensive to provide, but is provided at no cost to the patient. It is however vital that patients keep their appointments when a translator has been booked. If a patient cannot speak English, it may not be possible for them to be seen before a translator can be organised.
Only if there is an extremely urgent medical need will a consultation be arranged without a translator.