Friends and Family Feedback

The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

Overall, how was your experience of our service?

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

In January 2025:

  • Very Good – 227
  • Good – 44
  • Neither Good Nor Poor – 10
  • Poor – 6
  • Very Poor – 6
  • Don’t Know – 1
  • Fair – 2

77% of our feedback was very good and 15% good so overall 92.% of our responses were positive.

For further information on the FFT, please see the NHS website: www.england.nhs.uk/fft/friends-and-family-test-data