Practice Team

Practice Management

The practice management team are involved in managing all business aspects of the practice, such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

  • Jess Gaskell – Practice Operations Manager
  • Silvana Cassinelli – Assistant Practice Manager
  • Gemma Smith – Patient Services Manager
  • Aime Smith – Clinical Workforce Manager
  • Mel Hudson – Care Navigation Lead

Administration

Our Administrators are an important part of the day to day running of the surgery.

The administration team provide administration support to clinical staff. They support with patient record and registration management, recalls for long term condition monitoring and reviews, pathology and clinical letter allocation. They support the practice maintain accurate clinical coding of our patient records.

Reception

Our Care Navigators are an important part of the day to day running of the surgery.

They are the front line call handlers, booking appointments, answering queries and providing information on different services and choices every patient has available to them in the surgery as well as the community.

They are trained to ask open questions regarding your health/social issues to direct you to the most appropriate department or clinician. They also deal with patients who have a wide range of diverse situations and find the care resources they need to manage certain medical and health conditions as well as help with social situations.

A care navigator works with each patient to help them schedule their medical appointments, assist them with their prescription questions, and troubleshoot problems. They may also be able to help the patient get connected to community or government programs, such as housing, food, or other benefits.

A Care Navigator’s role is to actively listen, to signpost people to sources of help & to help & support people to play an active role in managing their own health.

Secretaries

Our secretaries are an important part of the day to day running of the surgery.

The secretary team manage the referrals from our clinical team and ensure these are sent off in a timely manner. They support the practice with any patient queries.