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Friends and Family feedback

The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

Overall, how was your experience of our service?

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

In September 2025:

  • Very good – 158
  • Good – 44
  • Neither good nor poor – 11
  • Poor – 4
  • Very poor – 7
  • Don’t know – 0

71% of our feedback was very good and 20% good so overall 91% of our responses were positive.

For further information on the FFT, please see the NHS website: www.england.nhs.uk/fft/friends-and-family-test-data

Page published: 18 February 2025
Last updated: 2 October 2025